Cellesense is working to increase service providers’ productivity and efficiency through a new self-service channel that enables customers to request and receive information automatically or semi-automatically, reducing costs, increasing effectiveness, and improving service efficiency.
The company’s Advisor solution handles queries presented in natural language via multiple interfaces, including SMS, IM, and via the web. It retrieves content and interacts with back-office systems without changing existing infrastructure or database schemas, and sends customers the relevant information they seek. Advisor incorporates a specifically tailored (XML-based) programming language called Advisor Markup Language (AML) with a development environment and applications server called AML virtual machine.
Medium or Large Australian business +