Glassix | Communication Platform for Contact Centers

Glassix is a visual, omni-channel, interactive communication platform for support and sales contact centers. The all-in-one SaaS platform enables customers to reach the contact center from their preferred communication channel (e.g. Facebook, email, website chat, or SMS). Glassix’s online visual tool supports images and video, enabling users to identify problems on-site, instruct customers visually, andContinue reading “Glassix | Communication Platform for Contact Centers”

Kogan engages fraud protection platform

Kogan.com has joined forces with fraud management platform, Riskified, to increase its operational efficiency and deliver a more secure and frictionless shopping experience. With Riskified’s fully automated and scalable solution, Kogan.com will be able to expand its services and offerings without compromising the customer experience. Kogan.com head of operations, Daniel Taft said, “Kogan.com is renownedContinue reading “Kogan engages fraud protection platform”